Frequently Asked Questions
Payments & Security
Is my payment information secure?
Yes. All payments are processed securely through PCI-compliant payment gateways to protect your data.
What forms of payment do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and Apple Pay.
Can I use more than one discount at the same time?
No, discount codes cannot be combined with other offers or store credits.
What should I do if my discount code doesn’t work?
Try clearing your browser cache or using a different browser. If it still doesn’t work, contact our support team.
Is my personal information protected?
Yes. We respect your privacy and safeguard your personal data from unauthorized access.
Shipping & Delivery
How long will it take to receive my order?
Shipping times vary by product type, but typically all orders are processed within a 1-2 business days, and delivery usually takes an additional few days.
How much does it cost to ship?
We offer Free Express Shipping on all orders.
Do you ship internationally?
Yes, we deliver to customers worldwide.
Will I receive an order confirmation?
Absolutely. You will receive an email confirmation as soon as your order is placed — check your spam/junk folder if you don’t see it.
Can I modify my order after placing it?
You can request order changes within 1 hours of placing the order. After that, we may not be able to update it if the order has already entered production/shipping.
Product & Warranty
Do you offer a warranty?
Yes, we provide a warranty on our products. (Details such as duration and coverage may vary by product — adjust this to reflect Minteefy’s policy.)
What does the warranty cover?
It covers manufacturing defects and issues with material or workmanship under normal use.
How do I make a warranty claim?
Contact support within 7 days of delivery with your proof of purchase and photos showing the issue.
Can I hang or use the product in different ways?
Products should be used as instructed — custom arrangements may affect warranty coverage.
How should I clean my product?
Use a soft, damp cloth and mild cleaner as appropriate for the material.
Returns & Refunds
Can I return a product for a refund?
Yes. Once we receive your returned item, we will process a refund based on the agreed return policy.
Who pays for return shipping?
For free-shipping orders, return shipping costs are borne by the customer; for other orders, costs vary based on the situation.
Can I cancel my order?
Yes — you can cancel within 1 hour of placing the order. After that, we may not be able to cancel if the order is already being processed.
When will I receive my refund?
Refunds are typically processed within 14 days of receiving the returned item.
Can I exchange a product?
Yes — you may return the original item and place a new order for the desired product.
Still Need Help?
If your question isn’t covered above, please contact
Minteefy’s customer support - info@minteefy.com for personalized assistance.